ORGANISATIONAL STRUCTURE: STAFF
This pages provides information specific to Salaried Support Staff.
ABOUT OUR SUPPORT STAFF
The salaried support staff (with the assistance of our voluntary team) support the College’s team of self-employed freelance consultants in the provision of termly lectures, courses, workshops and private consultations on behalf of its charitable trustees.
The support-staff team is a small but dedicated group of individuals who generally have an interest in the unique work of the College and its ‘core services’. Indeed there is a strong sense of community, of a team, at the College. Many have made strong friendships and built longstanding support networks through their employment at this place of so much history. Working at the College is a chance to be at the heart of some of our lectures, workshops and other events. There is also much chance for personal growth, skills development and training.
Having said that, team is a hardworking and flexible one above all else. Whether handling daily enquiries at our reception desk, coordinating the many amenities offered to our members, assisting with the planning and implementation of our termly programme of events and magazine, handling finance matters or assisting in scheduling and room assignments, positions at the College tend to confer both responsibility and authority in equal measure.
A person’s level of prior experience is relevant to the description of duties required of a given post. Some posts require applicants to have relevant experience and/or to demonstrate core competencies. Some posts do not require prior experience of work in similar establishments, though a degree of relevant experience is useful, together with an enthusiasm for the College and its work.
Provision for support-staff training varies according to the position held; till system and PABX telephone system training is given to all new reception desk support staff, computer training for support staff is available where it will be useful or required in the course of daily work (Microsoft Excel, Word, Access, Outlook and a proprietary customer-relationship management (CRM) system are used by most of our team on a daily basis, and an appropriate degree of computer literacy is generally assumed). Other operational training for support staff depends on the position. There is also a strong sense of peer support within the organisation for freelance consultants, support staff and volunteers alike.
HOW THE SUPPORT STAFF TEAM IS CONFIGURED
There are three heads of accountability; the Head of College Services (who delivers the vision and objectives of the College by overseeing its actual services), the Head of Administrative Support (who delivers the College’s administration by overseeing the provision of its support needs) and the Head of Accounts (who delivers the College’s proper financial recording by ensuring the provision of its accounts). These three individuals, as a team, are directly accountable to the College’s charitable trustees.
The Reception Desk Support Staff consists of shift supervisors and team members. They support the work of the Head of Administrative Support in a line-management role, and are ultimately accountable to the College’s charitable trustees.
The College Amenities Coordinator and the Programme Coordinator support the work of the Head of College Services in a line-management role, and are ultimately accountable to the College’s charitable trustees.
All of the above are greatly assisted by an extensive Voluntary Team, who uphold the College’s vision and objectives by delivering the provision of its actual services.
The College requires that all support-staff team members actively contribute to arrangements for cross-training of roles and responsibilities, aiming to ensure that each role has supportive back-up on an ongoing basis.
For more information please write to the College.